Global Patient Services

An Upstart on the Global Stage.
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Welcome to Nationwide Children's

See why patients and families from around the world turn to us for help.

Global Patient Services (formerly The Welcome Center)

Recognized among the top 10 best children’s hospitals in the United States, Nationwide Children’s Hospital is a leader and a global destination for pediatric health care. Providing care for hundreds of international families each year, our fully dedicated leadership, physicians and staff are ready and equipped to support the unique needs of our international patients who travel from far distances to receive our innovative medical care and treatment.

To ensure accommodations are seamless and appropriate, we account for all aspects including coordination of appointments and care, financial resources and any individual needs of our patient and families.  From arrival to a safe transition back home, our goal is to offer quality care and support that fulfills each family’s unique needs.

Today, with more than 1.4 million patient visits per year, 1,316 medical staff and 11,200 employees, it has become America’s largest children’s hospital.  The revolutionary growth stems from deliberate efforts to build top-quality programs with the world’s greatest specialists in diverse practice areas.

With our one team approach, our dedicated team can help navigate all aspects of your care.

A Global Destination for Complex and Rare Conditions

We support the needs of patients and families arriving from out of town or out of country. We individualize all services, plans that are most appropriate for our patients and families in order to have them receive the support that they need.

Before You Arrive

  • Clinical triage, care coordination and whole chart review
  • Financial coordination
  • Concierge services
  • Complete intake process prior to patient arrival
  • Download our What to Expect Guide

While You Are Here

  • Direct contact for families
  • Ensure goals of care are being met
  • Discharge care/follow up in home country
  • Coordination with social work, Ronald McDonald housing, interpreter services, immigration coordinator, government relations, revenue cycle, and payer relations

Learn About Our Programs

Global Patient Services Team

Nationwide Children's Hospital Medical Professional

Nadeem Khan, MD
Medical Director, Global Patient Services

Aarti Chandawarkar

Aarti Chandawarkar, MD
Associate Medical Director, Global Patient Services

Hillary Donkin

Hillary Donkin
Director of Global Patient Services

Ashley Henney

Ashley Henney
Operations Manager, Global Patient Services

Global Patient Services

Amy Koruna, MSN, RN
Global Patient Services Nurse Clinician

Nationwide Children's Hospital Staff, Meghan Keller

Meghan Keller, RN
Global Patient Services Nurse Clinician

Global Patient Services Staff

Annie Eichelman
Patient Experience Coordinator

Ahmad El Solh

Mohammed Jabari
Embassy Coordinator 

Resources for Families

Hospital Map

Hospital Map and Wayfinding

There is a path-based wayfinding system for the entire main campus. The wayfinding system includes a simplified path map, colored path flooring stripes and simple, three-part directions.

Main Campus

This is Nationwide Children's Hospital

Watch this video to learn more about Nationwide Children's Hospital. The work we do here will forever change children's health care everywhere. Because when your child needs a hospital, everything matters.

Nationwide Children's Hospital Patient Stock Photo

Overnight and Extended Stays

Knowing what to expect and how to prepare for an overnight or extended stay can help make your child's time at Nationwide Children's Hospital a little easier for your family.

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Spiritual Care

Chaplains in the Department of Spiritual Care provide emotional and spiritual support for patients, families and staff. Support is given to those of all faiths and cultures.

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Life in Columbus

Vibrant neighborhoods. Unlimited arts and entertainment. Learn why Columbus, Ohio is a great place to live, work and play. 

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Hotel Request Form

Please use this form to request a hotel through Global Patient Services and secure a discounted rate on your hotel accommodations.

Ronald McDonald House

Global Patient Services Request for Ronald McDonald House

If you would like to stay at the Ronald McDonald House, please fill out this form.

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Hotel Accomodations

Global Patient Services has a relationship with many area lodging options and may be able to get you a reduced rate. You must book through Global Patient Services to receive the discounted rate.

Clinical Trials at Nationwide Children's Hospital

Clinical Research at Nationwide Children's

Currently, Nationwide Children’s is actively involved in more than 1000 clinical research projects, ranging from small studies that are designed to simply collect information about a disease, to those that investigate the potential new treatments or procedures that are at the forefront of clinical innovation.