Global Patient Services
An Upstart on the Global Stage.
A Consistent Leader in the U.S.
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Welcome to Nationwide Children's
See why patients and families from around the world turn to us for help.
Global Patient Services (formerly The Welcome Center)
Recognized among the top 10 best children’s hospitals in the United States, Nationwide Children’s Hospital is a leader and a global destination for pediatric health care. Providing care for hundreds of international families each year, our fully dedicated leadership, physicians and staff are ready and equipped to support the unique needs of our international patients who travel from far distances to receive our innovative medical care and treatment.
To ensure accommodations are seamless and appropriate, we account for all aspects including coordination of appointments and care, financial resources and any individual needs of our patient and families. From arrival to a safe transition back home, our goal is to offer quality care and support that fulfills each family’s unique needs.
Today, with more than 1.4 million patient visits per year, 1,316 medical staff and 11,200 employees, it has become America’s largest children’s hospital. The revolutionary growth stems from deliberate efforts to build top-quality programs with the world’s greatest specialists in diverse practice areas.
With our one team approach, our dedicated team can help navigate all aspects of your care.
A Global Destination for Complex and Rare Conditions
We support the needs of patients and families arriving from out of town or out of country. We individualize all services, plans that are most appropriate for our patients and families in order to have them receive the support that they need.
Before You Arrive
- Clinical triage, care coordination and whole chart review
- Financial coordination
- Concierge services
- Complete intake process prior to patient arrival
- Download our What to Expect Guide
While You Are Here
- Direct contact for families
- Ensure goals of care are being met
- Discharge care/follow up in home country
- Coordination with social work, Ronald McDonald housing, interpreter services, immigration coordinator, government relations, revenue cycle, and payer relations
Learn About Our Programs
Global Patient Services Team
Nadeem Khan, MD
Medical Director, Global Patient Services
Aarti Chandawarkar, MD
Associate Medical Director, Global Patient Services
Director of Global Patient Services
International Patient Coordinator
Amy Koruna, MSN, RN
RN Care Coordinator
Patient Experience Coordinator
Ahmad El Solh
Sharing Our Expertise With the World
Nationwide Children's is positioned to provide expertise and or host experts in pediatric healthcare and research. To that end, Nationwide Children's is host to numerous international conferees each year where physicians, clinical staff and researchers can train together, share their best practice and build networks for collaboration for pediatric care.
In addition to conferences, Nationwide Children's hosts over 100 international physicians, nurses and hospital leaders for observerships. This is a 40-90 day observation training program where faculty from around the world can observe side-by-side with Nationwide Children's physicians and researchers who are often the experts in their field or specialty.
Delegation from Nationwide Children's Visits the UAE
Dr. Timothy Cripe, Chief of Hematology/Oncology and BMT along with Darrell Mosby, Matt Hughes and Ahmad El Solh from Nationwide Children's Hospital's Global Patient Services visited NMC Royal Hospital and met with Dr. Dinesh Banur, Chair of Pediatrics, Dr Mustafa Mounir Albaroudi, Pediatric Oncologist, and members of the NMC Royal team. The delegation from Nationwide Children's is visiting the UAE where Dr. Cripe will present at Arab Health on Monday, January 28th.
2019 Conferences and Course Schedule
- January 25: 4th Annual Pediatric Update for APN
- February 22: Therapeutic Recreation
- March 1-2: Best Outcomes in Pediatric OT/PT: Integrating Literature to Impact Lives
- March 7: Behavioral Health Series
- TBD: Tech Showcase
- April 6: Ohio Fetal Medicine Collaborative: Fetal Diagnostics Conference
- April 11-13: Cerebral Palsy Conference
- April 14-16: General Movements
- April 26: Infectious Diseases Conference
- April 27-30: PAS
Resources for Families
There is a path-based wayfinding system for the entire main campus. The wayfinding system includes a simplified path map, colored path flooring stripes and simple, three-part directions.
Watch this video to learn more about Nationwide Children's Hospital. The work we do here will forever change children's health care everywhere. Because when your child needs a hospital, everything matters.
Knowing what to expect and how to prepare for an overnight or extended stay can help make your child's time at Nationwide Children's Hospital a little easier for your family.
Chaplains in the Department of Pastoral Care provide emotional and spiritual support for patients, families and staff. Support is given to those of all faiths and cultures.
Vibrant neighborhoods. Unlimited arts and entertainment. Learn why Columbus, Ohio is a great place to live, work and play.
Please use this form to request a hotel through Global Patient Services and secure a discounted rate on your hotel accommodations.
If you would like to stay at the Ronald McDonald House, please fill out this form.
Global Patient Services has a relationship with many area lodging options and may be able to get you a reduced rate. You must book through Global Patient Services to receive the discounted rate.
For Domestic Patients
Nationwide Children’s Hospital Global Patient Services assists out-of-area and international families with concierge services such as travel arrangements, lodging and connections to needed resources to make your family’s visit to Columbus as comfortable as possible.
Clinical Research at Nationwide Children's
Currently, Nationwide Children’s is actively involved in more than 1000 clinical research projects, ranging from small studies that are designed to simply collect information about a disease, to those that investigate the potential new treatments or procedures that are at the forefront of clinical innovation.
About Nationwide Children's Hospital
At Nationwide Children’s Hospital, we aspire to create the best outcomes for children everywhere.
Impact and Quality
Be a Zero Hero! Quality, safety and best outcomes are our top priorities. We have many goals and tools that help us quantify the healthcare process Learn how we do it.