Global Patient Services
An Upstart on the Global Stage.
A Consistent Leader in the U.S.
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Welcome to Nationwide Children's
See why patients and families from around the world turn to us for help.
Global Patient Services (formerly The Welcome Center)
Recognized among the top 10 best children’s hospitals in the United States, Nationwide Children’s Hospital is a leader and a global destination for pediatric health care. Providing care for hundreds of international families each year, our fully dedicated leadership, physicians and staff are ready and equipped to support the unique needs of our international patients who travel from far distances to receive our innovative medical care and treatment.
To ensure accommodations are seamless and appropriate, we account for all aspects including coordination of appointments and care, financial resources and any individual needs of our patient and families. From arrival to a safe transition back home, our goal is to offer quality care and support that fulfills each family’s unique needs.
Today, with more than 1.4 million patient visits per year, 1,316 medical staff and 11,200 employees, it has become America’s largest children’s hospital. The revolutionary growth stems from deliberate efforts to build top-quality programs with the world’s greatest specialists in diverse practice areas.
With our one team approach, our dedicated team can help navigate all aspects of your care.
A Global Destination for Complex and Rare Conditions
We support the needs of patients and families arriving from out of town or out of country. We individualize all services, plans that are most appropriate for our patients and families in order to have them receive the support that they need.
Before You Arrive
- Clinical triage, care coordination and whole chart review
- Financial coordination
- Concierge services
- Complete intake process prior to patient arrival
- Download our What to Expect Guide
While You Are Here
- Direct contact for families
- Ensure goals of care are being met
- Discharge care/follow up in home country
- Coordination with social work, Ronald McDonald housing, interpreter services, immigration coordinator, government relations, revenue cycle, and payer relations
Learn About Our Programs
Global Patient Services Team
Nadeem Khan, MD
Medical Director, Global Patient Services
Aarti Chandawarkar, MD
Associate Medical Director, Global Patient Services
Hillary Donkin
Director of Global Patient Services
Meg Heischman
International Patient Coordinator
Amy Koruna, MSN, RN
RN Care Coordinator
Anne Eichelman
Patient Experience Coordinator
Mohammed Jabari
Embassy Coordinator
Ahmad El Solh
International Consultant
Sharing Our Expertise With the World
Nationwide Children's is positioned to provide expertise and or host experts in pediatric healthcare and research. To that end, Nationwide Children's is host to numerous international conferees each year where physicians, clinical staff and researchers can train together, share their best practice and build networks for collaboration for pediatric care.
In addition to conferences, Nationwide Children's hosts over 100 international physicians, nurses and hospital leaders for observerships. This is a 40-90 day observation training program where faculty from around the world can observe side-by-side with Nationwide Children's physicians and researchers who are often the experts in their field or specialty.
Delegation from Nationwide Children's Visits the UAE
Dr. Timothy Cripe, Chief of Hematology/Oncology and BMT along with Darrell Mosby, Matt Hughes and Ahmad El Solh from Nationwide Children's Hospital's Global Patient Services visited NMC Royal Hospital and met with Dr. Dinesh Banur, Chair of Pediatrics, Dr Mustafa Mounir Albaroudi, Pediatric Oncologist, and members of the NMC Royal team. The delegation from Nationwide Children's is visiting the UAE where Dr. Cripe will present at Arab Health on Monday, January 28th.
2019 Conferences and Course Schedule
- January 25: 4th Annual Pediatric Update for APN
- February 22: Therapeutic Recreation
- March 1-2: Best Outcomes in Pediatric OT/PT: Integrating Literature to Impact Lives
- March 7: Behavioral Health Series
- TBD: Tech Showcase
- April 6: Ohio Fetal Medicine Collaborative: Fetal Diagnostics Conference
- April 11-13: Cerebral Palsy Conference
- April 14-16: General Movements
- April 26: Infectious Diseases Conference
- April 27-30: PAS
Resources for Families
Resources for Professionals
Services Available
Clinical Research at Nationwide Children's
Currently, Nationwide Children’s is actively involved in more than 1000 clinical research projects, ranging from small studies that are designed to simply collect information about a disease, to those that investigate the potential new treatments or procedures that are at the forefront of clinical innovation.
