YOU Matter Program – Providing Second Victim Resources for Hospital Staff


At Nationwide Children’s Hospital, we support the emotional and mental wellbeing of employees dealing with work related, and potentially traumatic stressors, through the YOU Matter program.

The YOU Matter program consists of five pillars aimed at preventing and reducing distress and burnout in staff and trainees particularly after an adverse event. Individual and group support is provided for staff of Nationwide Children’s Hospital 24 hours a day. If a staff member is experiencing a normal reaction to a stressful event or outcome, resources are available to help.

Did You Know?

  • Since its 2013 Pharmacy Department pilot, the program has provided support to hundreds of employees and has conducted research showing the effectiveness of peer support following adverse events.
  • Our program is one of the largest peer support programs in the country.
  • The program started with eight peer supporters and grew to 700+ trained peer supporters today.
  • Trained volunteer peer supporters come from a variety of clinical and non-clinical disciplines and provide peer support following medical/medication errors, traumatic situations or even near miss.

How We Support Our Employees: YOU Matter Program Pillars

Do You Need to Talk to Someone?

Organization Contact
YOU Matter Staff Support Clinicians
24/7 dial extension 25005 or (614) 722-5005
Matrix Psychological Services
Netcare Access
Suicide Prevention

YOU Matter COVID-19 Resources

Category Resources
Work From Home YOU Matter "Go Home" Checklist
Managing Stress and Anxiety due to COVID-19 Mental Health and Coping During COVID-19 | CDC
Coping with Social Distancing & Isolation
Staying Calm & Reducing Fear COVID-19 Flyer
Schwartz for Healthcare Workers Resources for HealthCare Professionals Coping with COVID-19 Pandemic

Nationwide Children's Family Resources & Education

Talk to Children About COVID-19: A Parent Resource

Leadership Toolkit

Peers from all disciplines within Nationwide Children’s are trained to better support one another after potentially traumatic patient care situations.

Trained peer supporters are identified by a green badge buddy that says “You Matter.”

Nationwide Children's Hospital Critical Response Team

The team typically assembles for events affecting more than five staff persons and/or multiple departments/units.

The multidisciplinary team of employees who have been trained in Critical Incident Stress Management (CISM) is often alerted if there is an event that affects staff’s emotional and mental well-being, and is beyond the scope of Second Victim Peer Supporters.

OSU STAR Program Individual Crisis Intervention/Support Services

Licensed master’s level clinicians offer the Ohio State University Wexner Medical Center’s (OSUMC) Stress, Trauma and Resilience (STAR) Program to address the needs of staff who would like additional professional support to increase their resilience skills, and to cope with work related traumatic stressors and burnout issues.

These staff support clinicians are primarily housed in the Emergency Department and Intensive Care Units and may also work with staff in other areas, as appropriate.

Rounds focus on the psychosocial impacts of caring for patients and their families. Providing patient and family care in a system where “Everything Matters” involves some benefits and some costs to caregivers. These multidisciplinary rounds provide a forum to come together and discuss cases that have impacted staff, in order to learn from and support each other.

Schwartz Center Rounds® improve communication among teams and enhance the preservation of a compassionate health care system that values and honors staff providing excellent care to our patients and families.

The program provides eight confidential counseling sessions at no cost to employees of Nationwide Children’s Hospital.

This service exists to encourage the active resolution of personal and work-related stress reactions.

How We Help Other Organizations Support Their Employees

The YOU Matter Second Victim Program trainings are four-hour sessions with various speakers and activities that teach frontline staff and management the skills needed to conduct one-on-one peer and group encounters.

Nationwide Children’s has worked with over 35 hospitals to provide guidance and onsite training to initiate peer support programs at their institutions.

View Sample Agenda
  • Background on Second Victim, Understanding Recovery Stages and Support Strategies
  • YOU Matter Team Orientation
  • Executive Champion Insights
  • Supporting the Coping of Non-Clinical Staff
  • Basic Skills for Responding to Second Victims
  • Legal Services
  • Second Victim Case Studies
Training Packages

Package A - Onsite Training Course ONLY

  • Attend four hour on-site training course
  • Training manual and program materials (paper copy only, not electronic versions)
  • Breakfast or lunch provided
  • Price = $500/per person

Package B - Electronic Training Manual

  • Option to attend four hour on-site training course
  • All training materials to conduct a four hour training
  • Manuals can be printed and distributed at your hospital
  • PDF documents of all training resources
  • Breakfast or lunch provided
  • Price = $3,000 (maximum of five attendees)

Package C - Onsite Training Course & Additional Informational Sessions

  • Two one hour conference calls prior to visit
  • Attend four hour on-site training course
  • Training manual and program materials (electronic and paper)
  • Breakfast and lunch provided
    • Up to four hours of meetings following the training with individuals listed below: Executive sponsor
    • Second victim steering committee members
    • Program Director
    • Team Manager and Administrative Coordinator
    • Quality Medical Director
    • Price = $7,500 (maximum of 10 attendees)

Package D - Platform Presentation

60 minute presentation

  • In addition to base price, all travel expenses to be included (airfare or gas mileage, food and beverage, hotel)
  • Presentation may be videotaped and used for internal purposes only
  • Price = $1,000

Our Research

View Research

Winning A, Merandi J, Gerhardt C, et al (in press).  The emotional impact of errors or adverse events on healthcare providers in the NICU: The protective role of coworker support.  J Adv Nurs. 2017;1–9.

Merandi J, Liao N, Scott S, et al.  Deployment of a second victim peer support program: A Replication Study.  Pediatr Qual Saf.  2017;2:e031. DOI: 10.1097/pq9.0000000000000031

Krzan K, Merandi J, Morvay S, Mirtallo J.  Implementation of a ‘second victim’ program in a pediatric hospital.  Am J Health-Sys Pharm 2015;(72):e140-e18.

Merandi, J., Winning, A. M., Liao, N., Rogers, E., Lewe, D., & Gerhardt, C. A. (2018). Implementation of a second victim program in the neonatal intensive care unit: An interim analysis of employee satisfaction. Journal of Patient Safety and Risk Management, 23(6), 231-238. doi:10.1177/2516043518809457