The mission of Nationwide Children's Hospital is to provide the highest quality patient care, in the safest possible environment, in order to achieve the best possible outcome for every patient. Our quality and safety efforts are organized in five areas or “pillars” and represent our patients and their families. These five pillars are the basis of our Zero Hero program:
- Do Not Harm Me (patient safety)
- Cure Me (patient outcomes and effectiveness)
- Treat Me With Respect (patient satisfaction)
- Navigate My Care (efficiency and care coordination)
- Keep Us Well (population health and preventive medicine)
Because quality, safety and best outcomes are our top priorities, at any given time, we are working on hundreds of projects to improve patient outcomes. We closely follow progress and share those results with the entire Nationwide Children's Hospital team to continually improve. In addition, as a part of our commitment to transparency, we also post many of our results publicly. There are too many to share them all, so we have chosen a few measures per pillar that we believe are interesting to parents and patients, so you can see for yourself how Nationwide Children’s Hospital is working to improve the outcomes for the patients and families we serve and we teach our teams to be Zero Heros.
Groundbreaking Quality and Safety Work Happening Now
- Leading national pediatric quality and safety efforts by training the next generation of QI leaders through our QI fellowship and disseminating QI knowledge and science through the Pediatric Quality and Safety Journal
- Expanding focus on communication in inter-disciplinary health teams
- Establishing the first health care focused “Safety II” program emphasizing on what goes right and how to replicate it throughout the institution
- Developing a diagnostic error program to reduce missed or unidentified health issues
- Our Quality, Safety and Service Strategic Plan is focused on Simulation, Communication, Big Data Analytics, Antibiotic Stewardship and Clinical Pathways.