CareLink

Haiku for Providers

Download Haiku, Epic's mobile app for use with the Apple iPhone® or iPod touch® or Android phones.

Installation

• Make sure Haiku is NOT running when using the URL in order to properly install the settings. Sometimes you need to quit and relaunch Haiku to get them to install, or sometimes do this process twice.
• Doing this on an iPhone is easy. If they are on an Android, I recommend copying/pasting the URL directly into Firefox (don’t use the default browser). That seems to be the most reliable method.

Initial Configuration/Personalization

• Activate your TouchID (fingerprint) or FaceID access on your phone (if you haven’t done so already). That way you can use it for quick Haiku login instead of typing your username/password each time.
• Enable TouchID/FaceID for Haiku login. It is easiest is to turn this on when you first install the app.
• Enable notifications for Haiku in your phone settings. It is easiest is to accept the “turn on notifications” request when you first install the app.
• Choose whatever banner, badge, and sound settings you prefer (though the defaults are usually good for most). Importantly, make sure you allow Haiku notifications when your phone is locked.
• If the default sound is not getting your attention, change the notification sound for Haiku. Most find “Elephant” the loudest and hardest to ignore.
• Customize the main app toolbar (at the bottom) so that Secure Chat as one of the four primary activity rather than using More (…) menu to access it.
• By default, you open a patient’s chart to the summary page. If you always find yourself switching to a different chart activity (encounters, results, notes, care team, etc.), you can make that your initial patient activity in the Haiku settings on your phone (not in the options menu inside the app).
• If you want to use the dialing features in Haiku (parent/patient phone, patient preferred pharmacy, NCH care team member, etc.) and do not want your phone number exposed, you can download the Doximity Dialer application and set Haiku to use that instead of the native phone app. This setting is in the Haiku settings on your phone (not in the options menu inside the app).

Usage/Cautions

• You use the same credentials to log into Haiku as you do to log into Carelink.
• Your Haiku access follows your Carelink access. If your Carelink account is disabled due to inactivity, your Haiku access is disabled as well.
• In order to be sent Secure Chat messages, you need to have logged into Haiku (not just Carelink) within the past 30 days.
• You cannot send/receive/reply to Community Messages in your Haiku inbasket nor receive result notifications in Haiku as you do in Carelink.
• The patient demographic, emergency contact, and preferred pharmacy information in Haiku is only as good as the most recent information NCH has for the patient.
• Similarly, other patient information is only as good as NCH’s last contact with the patient (e.g., weight, allergies, medications, problem list, etc.).
• Not all encounters, notes, and results appear in Haiku. The app only contains a subset of recent information that you would find in Carelink.