Psychiatric Crisis Department
Providing Mental and Behavioral Health Crisis Treatment for Children and Adolescents
Psychiatric Crisis Department
Call 911 if you are concerned about your child’s immediate safety.
The Psychiatric Crisis Department at the Big Lots Behavioral Health Pavilion at Nationwide Children’s Hospital treats children and adolescents for mental and behavioral health crises.
It’s like an emergency room, but for children experiencing a mental or behavioral health crisis.
When To Go
When Should We Use the Psychiatric Crisis Department?
Go to the Psychiatric Crisis Department when your child has an urgent behavioral or mental health concern that needs immediately addressed and your child has no medical concerns.
You do not need to call ahead to come to the Psychiatric Crisis Department. The child should be accompanied by a parent or legal guardian.
When Should We Use the Emergency Department?
Go to the Emergency Department if your child has:
- Unconsciousness (passed out)
- Swallowed something/Overdosed
- Breathing difficulties (chest pains)
- Concern of seizures
If you have concerns about serious injury to your child or others, call 911.
If You Live in Franklin County:
- If you live in Franklin County and your child is in crisis and you would like to talk to a mental health provider, call the Nationwide Children’s Hospital and Franklin County Youth Psychiatric Crisis Line at (614) 722-1800.
If You Live Outside of Franklin County:
- If you do not live in Franklin County but you are connected with a Nationwide Children’s Behavioral Health provider, call the Nationwide Children’s Hospital and Franklin County Youth Psychiatric Crisis Line at (614) 722-1800.
- If you do not live in Franklin County and are not connected with a Nationwide Children’s Behavioral Health provider, please call your county psychiatric crisis line or current behavioral health care provider for help in determining the best response.
- If you do not know your county's crisis line and you or your child need immediate help due to having suicidal thoughts, go to your local emergency room, call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) or reach the Crisis Text Line by texting “START” to 741-741.
What to Expect at The Psychiatric Crisis Department
- Your child is coming to the Psychiatric Crisis Department to be evaluated. A mental health assessment will help determine the best treatment plan. Children should be accompanied by a parent or legal guardian. If you are able, bring your ID and insurance card with you to the Psychiatric Crisis Department.
- You will be greeted by a member of Protective Services when you arrive at the Psychiatric Crisis Department. You will need to present your driver’s license and insurance card.
- You will go through a magnetometer (metal detector). Weapons are not allowed in the Psychiatric Crisis Department. Nationwide Children’s Hospital is a weapons free zone. Visitors are prohibited from possessing/carrying weapons in any Nationwide Children’s facility.
- The Psychiatric Crisis Department is a secure space. Our staff will help you when entering or exiting our unit. The only way to leave this secured area is with staff assistance.
- Staff will guide you to the appropriate area, gather information about why you are there and complete an evaluation.
- You will then go to the waiting area and wait for a mental health professional to assist you.
- Patients are seen based on acuity (severity of the situation), and not on a first-come, first-served basis. There could be wait times.
- Visitors are limited in the Psychiatric Crisis Department. Public spaces are available for families.
Frequently Asked Questions (FAQs) For Families & Providers
When should you use the Psychiatric Crisis Department? Review frequently asked questions for parents and guardians.
Review frequently asked questions for primary care providers looking to refer patients to the Psychiatric Crisis Department.
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Behavioral Health Pavilion
The Big Lots Behavioral Health Pavilion is America’s largest center dedicated exclusively to child and adolescent behavioral and mental health on a pediatric medical campus.
The Division of Emergency Medicine at Nationwide Children’s Hospital staffs two Emergency Departments, seven Urgent Care locations and the Psychiatric Crisis Department. Our team is comprised of pediatric emergency medicine sub specialists, general pediatricians and nurse practitioners.