Mobile Response and Stabilization Services (MRSS)
Mobile Response and Stabilization Services (MRSS) provide immediate behavioral health services, at home or another safe location, for young people under 21 experiencing significant behavioral or emotional distress.
MRSS is staffed with a licensed clinician and a qualified individual who respond to your location. Our goal in an urgent crisis is to arrive within 60 minutes of a request for help. Follow-up care is available for up to six weeks after this visit.
How Does This Work?
- Call the state line at (888) 418-MRSS (6777).
- In Franklin County, Nationwide Children’s MRSS currently responds between 9 a.m. and 9 p.m., Monday through Friday. Outside of those hours, the Nationwide Children’s Hospital and Franklin County Youth Psychiatric Crisis Line is available for you to talk to someone about your needs at (614) 722-1800.
- Say you are calling for Mobile Response and Stabilization Services.
- You will be asked triage questions.
- You will receive a call when Nationwide Children’s team is on the way. Our goal in an urgent crisis is to be at your location within 60 minutes.
Frequently Asked Questions
MRSS is a statewide service for young people under 21 who are experiencing significant behavioral or emotional distress, as identified by the family. Nationwide Children’s is a MRSS provider for Franklin County.
Nationwide Children’s MRSS reaches all of Franklin County. The MRSS team comes to your child’s home or another safe location.
- Safety assessment and planning
- De-escalation
- Support for parents from another peer with lived experience
- Recommendations for building coping skills and strategies
- Connection to resources
Any time a youth or family is experiencing a crisis and needs extra support is a good time to call MRSS. When you call MRSS, we do not define the crisis, you do. Anyone can make a call to help a youth who may need MRSS services.
MRSS services are for any family-defined crisis. A few examples include:
- Escalating emotional or behavioral issues
- Mental health concerns that put the child at risk for harm to themselves or others
- Physical and emotional trauma
- Helping children who are at-risk for out of home placement
- Parent/child or caregiver/child conflict
- Addiction and substance abuse
- Persistent (chronic) school avoidance/school refusal
A team of specialists that will include a licensed clinician and a professional trained to help your family build skills and supports.
With MRSS, your child can get help in the comfort and safety of your home, as long as there is not an immediate threat to safety.
Even if your family is not already connected to behavioral health services, you can access in-the-moment clinical expertise.
Creating a safe space can help reduce out-of-home placements and hospital admissions.
Call 911 if you want additional support from the police.
In Franklin County, Nationwide Children’s MRSS currently responds between 9 a.m. to 9 p.m., Monday through Friday. Outside of those hours, the Nationwide Children’s Hospital and Franklin County Youth Psychiatric Crisis Line is available for you to talk to someone about your needs at (614) 722-1800.
MRSS services are billed to insurance.
