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Our program is a two-way communication channel, and one additional way Nationwide Children’s Hospital strives to better serve physicians, their office staff and patients. Through personal office visits, written correspondence, telephone calls, faxes and email, our physician liaisons provide a critical connection to the hospital.
Please contact our physician liaisons if you have questions, need referral assistance or would like them to schedule a meeting with you or your staff. If your practice is not located in a listed territory, please contact Matt Hughes at (614) 355-0886 or email us at PhysicianLiaison@NationwideChildrens.org and a liaison will be assigned to you.
The goal of the Physician Liaison Program is to provide a valuable communication resource to our medical staff, other physicians and referral sources throughout the Nationwide Children’s service area. The liaisons offer:
Matt Hughes, Physician Relations Manager
Matt is the Manager of the Physician Liaison Team. He has had a variety of roles in medical sales, sales management and operations over the past 13 years. He has worked with physicians and hospitals throughout the state of Ohio and in surrounding states. Matt is a graduate of The Ohio State University with a Bachelor of Arts in Organizational Communication.
Matt’s service area is: Franklin and Union counties.
Tracie King, Physician Liaison
Tracie has been working with physicians in Ohio and northern Kentucky for six years as a liaison at Nationwide Children’s. She brings more than 10 years of experience working in the health care field both in the hospital and primary care setting. Tracie is a graduate of The Ohio State University, Fisher College of Business with a Bachelor’s Degree in Business Administration, Marketing.
Tracie’s service area is: Ashland, KY, Athens, Clinton, Fairfield, Franklin, Fayette, Gallia, Highland, Hocking, Jackson, Lawrence, Meigs, Pike, Ross, Scioto and Vinton counties.
Carolyn Figi, Physician Liaison
Carolyn is new to the Physician Liaison Team, but has worked for Nationwide Children’s for 23 years in a variety of communications and marketing positions. Prior to transitioning to the role of Physician Liaison, as part of the marketing department, she worked with the medical staff editing and producing physician publications. She has 27 years of experience in health care marketing and communications. Carolyn holds a Bachelor of Science in Biomedical Communications from the School of Allied Medical Professions in the College of Medicine at The Ohio State University.
Carolyn’s service area is: Ashland, Franklin, Knox, Licking, Morgan, Perry, Richland and Washington counties.
Most outpatient clinic appointments can be made by calling Central Scheduling at (614) 722-6200 or (877) 722-6220, or by using the online request form. The following are recommendations for completing your referral.
Provide complete information for the following:
Provide as much of the patient’s medical history as known:
Based on the information provided, staff will:
All of the information on the form helps the staff contact the appropriate people so that we can communicate with the patient, family, and referring physicians to provide continuity of care.
If a referral and/or authorization is needed, it is the responsibility of the referring physician’s office to provide that information to Nationwide Children’s Hospital. If the Nationwide Children’s Hospital clinic has not received the requested information two to three days prior to the appointment, the program staff will contact your office.
If referring physicians have a patient who truly has an urgent need to see a specialist, please call (614) 355-0221. We will call the patient within one business day to schedule an appointment within five business days. Learn more about our Urgent Appointment Promise.
If you have a referral question or concern, please call the Physician Direct Connect line at (614) 355-0221 or (877) 355-0221. The Physician Direct Connect line can assist with transfer requests, referrals, direct admissions and physician-to-physician consultation requests.
CareLink is a web-based electronic health records (EHR) system designed for community providers. It allows providers to view patient medical records, images and documents via the web. Practices can verify billing and coding, as well as receive automatic receipts of patient activity at Nationwide Children’s Hospital. To sign up for CareLink or request access for administrative staff, contact your physician liaison or complete a CareLink registration form.