Protective Services Careers
Each day brings new opportunities and experiences working in the world of Protective Services. Just like our hospital, Protective Services operates 24/7, 365 days a year, keeping Nationwide Children’s a safe place every day. Our officers are highly respected, well-trained and considered a collaborative partner in the patient care team.
Our Protective Services team earned the “Program of Distinction” Security Department Accreditation, through the International Association for Healthcare Security and Safety. All of our officers have earned at least one of the accreditations that are offered by the Association. Our team of around 150 staff members is composed of former/retired military personnel, college graduates and current and former law enforcement personnel.
We are proud to have a professional staff whose main passion is serving and assisting our patients, families and employees while helping to maintain a safe and secure environment for all.
Creating a Safe Day Every Day
Our team of trained, professional investigators and officers are ready to assist and respond to every situation with expertise, from medical assists to codes and everything in between such as:
- Walking escorts
- Vehicle patrols and escorts
- Bike patrols
- Vehicle services (lockouts, jumpstarts, tire inflations, etc.)
- Dispatch
- Code response
- Suspicious events/investigations
Our officers are on-site at many of our facilities, not just main campus, such as:
- Areas like our Child Care Center, The Center for Family Safety and Healing and office buildings have officers posted during business hours.
- We also have officers and supervisors stationed at many of our Close To Home℠ Centers and Urgent Care locations throughout central Ohio.
Training
- From defensive tactics to Code Violet and Code Silver response, our training specialists assist Nationwide Children’s staff with being prepared for all kinds of situations.
- CCM, TCI, CPR certified
Team Stories
Check out these stories from some of our protective services officers and their careers at Nationwide Children’s:
Robin, Protective Services Officer
"Females can contribute to the world just as much as males. We push male-dominated workforces to be stronger and we work hard to be successful ourselves. Strive for success to obtain the goals you chose in life. Don't let anything or anyone deter you in achieving your dreams."
Steven, Protective Services Officer
“I love what I do and there are several moments that have stuck with me since I started here about 9 years ago. We had one young girl here that I’m sad to say did pass away, but over the months that she was coming in for treatment, she didn’t talk to any of the security officers but me. The parents had me come to her room and sit with her when she was on her last days and it really touched me how she attached to me.”
Charles, Senior Protective Services Officer
“My role entails keeping the staff and families safe and happy… some days that may be helping carry in diaper bags, car seats or maybe even just helping talk with the kids and help keep busy so mom or dad can complete the check in process. Other days may be jumping a parent’s car or helping them find a resource to get home, or maybe another day is handling a code violet. Security plays many roles but I like to think my number one job is customer service experienced in a way you can only get at Nationwide Children’s Hospital.”
Dan, Director, Protective Services
“I love the overall mission and culture of the hospital, especially our spirit of collaboration to create the best outcomes for our patients, families and staff. Our mission is Protective Services is to maintain a safe and secure environment so Nationwide Children’s staff can mainly focus on continuously providing world-class pediatric medical care and research.”
