Laboratory Services Frequently Asked Questions (FAQs)

Do you only do testing on children?

While our specialty is pediatrics, we can also do testing on adults. We are specially trained in collecting specimens on the "hard to stick" veins at any age.

How do we get supplies?

You can order supplies online! Just click here! Or you can contact Laboratory Services at (800) 934-6575 and they will be happy to fax you an order form.

Can we just call for a specimen pick-up?

Please contact Laboratory Services to evaluate the usage of our service. An established courier route may be what you need with increasing testing volumes. 

Do you have a customer service number? What hours are they available?

Laboratory Services is open 24/7 to handle your calls and requests. Their number is (614) 722-5477 or (800) 934-6575.

Do you call Critical Values?

Please click here to view the Outpatient Critical and Alert Fact Sheet.

Do you have online portal for test ordering and results?

ChildLink^TM, is your online access center to our laboratory tests and services. For more information, click here. 

How do I know what sample needs to be collected and what the turnaround time is for a test?

Please select the specific test you are looking for in the Test Directory. The required sample and turnaround time are both located within the details of each test.

How do I find the CPT or other codes associated with a test? 

Please select the specific test you are looking for in the Test Directory. The CPT code(s) associated with the test are located within the details.