Nationwide Childrens Hospitals Primary Care Network Earns National Recognition for Patient-Centered Care

July 23, 2012

The National Committee for Quality Assurance (NCQA) announced that Nationwide Children’s Hospital’s Primary Care Network has received Recognition from the Physician Practice Connections –Patient-Centered Medical Home (PPC-PCMH) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships.

The Patient-Centered Medical Home (PCMH) is a promising model of health care delivery that aims to improve the quality and efficiency of care. PPC-PCMH identifies practices that promote partnerships between individual patients and their personal clinicians, instead of treating patient care as the sum of several episodic office visits. Each patient’s care is tended to by clinician-led care teams, who provide for all the patient’s health care needs and coordinate treatments across the health care system. Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems. Early evaluations of the PPC-PCMH have shown promising results in improving care quality and lowering costs by increasing access to more efficient, more coordinated care. By avoiding unnecessary hospitalizations and emergency room visits, these early results are producing savings for payers, purchasers and patients.

“The patient-centered medical home promises to improve health and health care,” said NCQA President, Margaret E. O’Kane. “The active, on-going relationship between the patient and a clinician in medical homes fosters an all-too-rare goal in care: staying healthy and preventing illness in the first place. PPC-PCMH Recognition shows that Nationwide Children’s Hospital has tools, systems and resources to provide its patients with the right care at the right time.”

“This recognition is a testament to the work that our physicians, nurses and staff within the Primary Care Network provide to our families on a day-to-day basis,” said Olivia Thomas, MD, section chief of Ambulatory Pediatrics at Nationwide Children’s Hospital. “Family-centered care is a promise we made to families who visit Nationwide Children’s because we know that no one knows your child better than the family they’re surrounded by.”

To receive recognition, which is valid for three years, Nationwide Children’s Primary Care Network demonstrated the ability to meet the program’s key elements embodying characteristics of the medical home. The standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association. 

Nationwide Children’s met key program components in the following areas:

  • Written standards for patient access and enhanced communications
  • Appropriate use of charting tools to track patients and organize clinical information
  • Responsive care management techniques with an emphasis on preventive care
  • Adaptation to patient’s cultural and linguistic needs
  • Use of information technology for prescriptions and care management
  • Use of evidence-based guidelines to treat chronic conditions
  • Systematic tracking of referrals and test results
  • Measurement and reporting of clinical and service performance

To find primary care medical practices and clinicians affiliated with practice sites that have been recognized by the Physician Practice Connections – Patient-Centered Medical Home program, please visit For further information, contact NCQA Customer Support at (888) 275-7585. 

Nationwide Children’s 10 Primary Care Centers offer community-based physician services for children (ages birth to 21) to help keep children healthy with regular physical exams, vision, hearing, developmental checks, and immunizations against childhood diseases. Nationwide Children’s is one of the largest hospital-owned primary care networks in any children’s hospital.

About NCQA
Celebrating its 20th anniversary in 2010, NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers. 

For more information:
Andy Reynolds 
National Committee for Quality Assurance
(202) 955-3518

About Nationwide Children's Hospital

Named to the Top 10 Honor Roll on U.S. News & World Report’s 2019-20 list of “Best Children’s Hospitals,” Nationwide Children’s Hospital is one of America’s largest not-for-profit freestanding pediatric health care systems providing wellness, preventive, diagnostic, treatment and rehabilitative care for infants, children and adolescents, as well as adult patients with congenital disease. Nationwide Children’s has a staff of more than 13,000 providing state-of-the-art pediatric care during more than 1.5 million patient visits annually. As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. More information is available at