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The CCPR Intake Process: Embracing Collaborative Care for Your Child

Nov 17, 2023
doctor checking patient's heart beat

Seeking specialized medical care or transitioning from one healthcare institution to another often resembles a challenging puzzle, leaving families feeling overwhelmed and uncertain. This sentiment is heightened when caring for loved ones with multifaceted diagnoses requiring a multitude of specialists. At the Center for Colorectal and Pelvic Reconstruction (CCPR), we've cultivated a collaborative approach that strives to simplify this journey for patients in need.

CCPR is more than just a healthcare center; it's a hub where specialties such as Colorectal Surgery, Urology, Gynecology, GI Motility, Neurosurgery, Orthopedics, Social Work, Child Life and Psychology meet. Our diverse team ensures communication and decision-making processes are seamlessly intertwined, establishing a roadmap before a patient's initial visit to ensure the best possible outcomes.

What Are the Steps of the CCPR Intake Journey?

Initial Outreach: Upon receiving a patient referral, whether through a clinician or self-referral, our intake specialist reaches out to the patient or family within 24-48 hours. This first conversation revolves around understanding the reason for the referral by getting an understanding of the diagnosis, medical, and surgical history.

Online Form and Insurance Card Request: Based on the initial information, an in-depth questionnaire is shared with the patient or family, with the goal being to gather a snapshot of the patient's medical journey. Additionally, insurance forms are requested to be sent in for network verification.

Nurse Chat: To ensure the most accurate care roadmap, families engage in a dedicated session with one of our nurse clinicians, the date and time coordinated by the intake specialist. This step allows the nurse to dive deeper into the patient's medical record, from medical/surgical histories to imaging and labs. By the end of this interaction, a tentative care blueprint is established. The intake nurses play a pivotal role, connecting diverse specialties, ensuring a unified approach. Fondly referred to as the "lighthouse in the storm", the intake nurse remains the beacon of guidance, leading up to initial visit, ensuring a seamless transition to CCPR.

Refining and Finalizing the Care Plan: At the end of the nurse clinician’s review, a surgeon will engage with the family via a scheduled phone call. This interaction finalizes the patient’s care strategy, based on the collected data by the nurse clinician. This approach is intended to offer families an opportunity to speak with their physician ahead of time and ask any pending surgical questions prior to travel.

Finalizing the Process: After establishing the comprehensive care strategy, the Intake Nurse communicates the finalized plan to the family. At the same time, the necessary medical orders are placed, and insurance paperwork is initiated. Our dedicated insurance team navigates the intricacies of in-network or out-of-network policies, ensuring all bases are covered. This phase may require a few weeks, especially for out-of-network plans. Once insurance approval has been received, families are introduced to the clinic and surgical scheduling team. This team arranges interactions across multiple specialties, translating the nurse clinician's plan into an actual schedule. Our ultimate objective is a stress-free experience for our families—offering resources, addressing questions, and building confidence in the unmatched collaborative care CCPR promises.

At CCPR, every step is coordinated with precision, empathy, and a commitment to delivering world-class care. We are not just your healthcare providers; we're your partners in this journey to obtain the very best patient outcomes.

Center for Colorectal and Pelvic Reconstruction at Nationwide Children's Hospital
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Featured Expert

Marissa Condon
Marissa Condon, BSN, RN
Center for Colorectal and Pelvic Reconstruction (CCPR)

Marissa Condon, BSN, RN, serves as a clinical leader at the Center for Colorectal and Pelvic Reconstruction (CCPR) at Nationwide Children's Hospital. She received her BSN from Lourdes University in Sylvania, Ohio. She has traveled internationally speaking on colorectal diagnoses.

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