Prepare for your Orthodontic Visit

COVID-19 UPDATES:Click here to find the latest information for our patient families.

Now Offering Telehealth Appointments: Click here to learn more about our telehealth services at Nationwide Children's.

Main Campus Patients: Due to construction in the area please allow extra time for travel.

  

At Nationwide Children’s Hospital, the health and safety of our patients, families and staff has always been our top priority and it continues during this COVID pandemic.

 

To keep everyone as safe as possible, please see the changes we’ve made.

  • Any visitor accompanying the patient to an appointment should be feeling well, should not have a recent exposure to COVID-19, and should not be under isolation for a positive COVID-19 test
  • Complete the eCheck-in (Registration process) in MyChart on your phone or device.
  • Call (614) 355-3750, Option 8 with MyChart questions

Call the clinic today if:

  • In the past 10 days, the patient tested positive for COVID-19
  • The patient is under quarantine due to close contact with someone who has COVID-19? (Includes notices by the health department or exposures occurring in the household, school/daycare, workplace, or other community setting.)
  • In the past 24 hours, the patient has had symptoms of COVID such as fever or cough
 

Please save this message until after your appointment because it includes instructions for the day of your appointment.

APPOINTMENT DETAILS:

The appointment is located at Nationwide Children’s Main Campus, 700 Children’s Drive, Suite T5D, Columbus, Ohio 43205. 

Please be sure to arrive 15 minutes prior to your appointment to allow time to check in at Crossroad Registration. If you are more than 15 minutes late to the OTP clinic, please understand that we may need to reschedule to a later date. We want to give all of our patients the time and attention they deserve to meet the goals of their treatment.  If you need to change or reschedule your appointment we ask that you give us at least 24 hours advanced notice, please call 614-722-5602. 

Due to ongoing road construction, please click here to see how you may be affected.

PARKING:

  • The nearest parking locations are the Orange Garage and the Blue Garage. Parking is a flat rate of $2.

NOTICE:

  • If you are starting orthodontic treatment or are in active orthodontic treatment and insurance coverage has changed, please contact the Orthodontic Treatment Program as soon as possible as this may impact your financial responsibility.
  • If this visit is for an appliance or retainer check, please bring your appliance or retainer to your appointment.

CHECK IN:

 At Crossroads:
  • DENTAL insurance card(s), including BCMH (if applicable). If a card is unavailable please be sure to have the following information available at   check-in:
    • Name of Dental Coverage plan
    • Phone number for Provider Services
    • Claims address
    • Subscriber name, address, date of birth and SSN
  • Photo ID

At Clinic check-in:

  • Dentist’s contact information including the date of last or next dental cleaning
  • During your visit:
    • List of current medication(s) strengths/dosage
    • If you need to make a payment, we accept Visa, Mastercard, Discover, American Express and Debit Cards.

We look forward to seeing you at your visit!