The Family Advisory Council at Nationwide Children's Hospital is proud to award an annual recognition for excellence in family-centered care. This award is presented to an employee, health care provider or department of Nationwide Children's in recognition of their outstanding achievement in care that reflects excellence in the core concepts of family-centered care. Patients and/or family members of patients who have been treated at Nationwide Children’s are invited to submit nominations.
|Tim, Jennifer and their son, Kaden, presented Dr. Mo (center) with the 2016 award.|
April 27, 2016 was officially the worst day of my life and also when I met one of the most wonderful individuals I have had the pleasure to know. While in PICU, in the door came Dr. Mohamed Abdelbaki, with what seemed like a swarm of people. Over the next two hours, which seemed like an eternity, he explained and told us what no parent ever wants to hear, “your child has cancer.” I often tell him now that after meeting him that day, it is the only day in my life that I felt like someone hit me across the face with a two by four board. I literally could not walk because my legs were shaking, I was weak from exhaustion, and I was scared and devastated. I was a total mess.
I knew very little about cancer and really nothing about childhood cancer. Everything was new, overwhelming, and everywhere I looked for answers I found devastating information. Dr. Mo, as we call him, was by our side giving us information, consulting with other hospitals and experts, re-explaining things because we were overwhelmed with information, and he also allowed me to interrogate him with a million questions. Everything at the beginning moved so quickly but Dr. Mo was always there. He provided us with resources, research and data as we made decisions together, and even introduced me to other parents having had the same experiences that we would be facing. Never once has he ever allowed us to feel like we were a number or that he had to come and go quickly. We have always felt like our son is his number one patient.
As Kaden has progressed through 6 months of treatment, Dr. Mo has been available like no other doctor I have worked with. He responds to my emails immediately and communicates important information to us within minutes of finding it out himself. Recently, we were able to take our son home for a few days. Within 24 hours, he was being rushed to a hospital near our home. I was in Columbus and emailed Dr. Mo right away. Immediately he called me to get more information on the situation. He contacted our hospital and arranged for med flight to get Kaden to Nationwide Children’s. Not only did he take care of my son but me as well. He knew I was driving, again I was a crying mess, and he knew I couldn’t get to Kaden quickly. He called me several times to update me on the situation and what was going to happen which calmed me and allowed me to get to Nationwide safely to wait for Kaden to arrive. After Kaden got to Nationwide, Dr. Mo was in contact with us and even looking at his scans and information from his home, late into the night. Of course, the next morning and several days thereafter, we saw Dr. Mo bright and early.
I am so grateful for all Dr. Mo has done for our family. He is by far the best doctor I have ever had. He has an attention to detail beyond most doctors, he is knowledgeable, works collaboratively with us and the team, he makes us laugh, he is honest about possibilities, and also provides a demeanor that is calming and reassuring. I have trusted this man with my most prized possession, my son’s life. While we love many of the doctor’s at Nationwide Children’s, I believe whole-heartedly that there is no other doctor that provides the quality of care as Dr. Mo. I will be forever grateful to him for guiding us through this experience with care, compassion, and with love for our son.
- Tim and Jennifer Allerding
Award nominees included:
Dignity and Respect – Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
Information Sharing – Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
Participation – Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
Collaboration – Patients and families are also included on an institution-wide basis. Health care leaders collaborate with patients and families in policy and program development, implementation, and evaluation: in health care facility design; and in professional education, as well as in the delivery of care.
Partners in Care, Partners in Hope Award is given at the Annual Employee Recognition Dinner and Awards Ceremony in January. Nomination forms are available throughout the hospital, may be downloaded in a printable form for mailing, or can be completed online.
Recipients will receive a beautiful piece of artwork designed and created by a local artist.
Selection will be by the Partners in Care, Partners in Hope Award Committee composed of patients, caregivers, family members and select staff members.