Family Advisory Council :: Nationwide Children's Hospital

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The Family Advisory Council

Nationwide Children’s Hospital Family Advisory Council is a hospital committee that was initiated in 1998.  The council is a key component of Nationwide Children’s Hospital’s institution-wide effort to provide patient and family centered care and improve customer service.  The Family Advisory Council acts as an advisory committee to ensure that the needs of children and families are met by providing a vehicle of communication for cooperative efforts between the families and the entire staff.

The work of the Nationwide Children’s Family Advisory Council has led to the development or the accomplishment of the following points of pride:

  • In order to help our families connect with one another, the FAC initiated our mentor program, Connecting Families. The program’s mission is to help create family-to-family partnerships to promote healthy lifestyles and enhance the quality of life for the child and for their family. (2013)
  • Families are a vital part of our care team and the FAC helped our medical staff to better partner with families during Family Centered Rounds. (2012)
  • To help families with a child inpatient at Nationwide Children's Hospital, the FAC created reloadable Family Gift Cards to be used anywhere in the hospital for meals, coffee, parking, snacks, toiletries and gifts at our gift shops, even for prescription medications and towards hospital bills. (2012)
  • As many of our FAC members know, access to local businesses near the hospital can be challenging if you aren’t familiar with the area or if you don’t have your own transportation. With this challenge in mind, the FAC reached out to Security and Parking to arrange for routine Shuttle Service for Families to Local Businesses. (2012)
  • The FAC functioned as consultants as NCH developed and refined plans for the New Main Hospital that opened in 2012. From wayfinding approaches, family lounges and the GetWell Network to centralized and individual unit play spaces, the FAC team helped to shape the building into the patient- and family-centered space it is today. (2008-2012)
  • An annual event, the Patient- and Family-Centered Care Expo was started by the FAC. Staff are encouraged to showcase how the work they do makes a difference for our families. (2010)
  • To communicate with families, the FAC created the Family to Family Newsletter as a vehicle to share news, provide insight and improve the overall family experience. (2010)
  • Developing the Columbus Blue Jackets Foundation Family Resource Center enabled NCH to provide a permanent location for the services and amenities offered to families. The FAC initiated this project and consulted along the way to create the best environment possible for our families. (2007)
  • The FAC is proud to annually award the Partners in Care, Partners in Hope Award to an employee, health care provider or department in recognition of their outstanding achievement in care that reflects excellence in the core concepts of family-centered care. (2006)
  • It's not just patients who need the special attention and expert care Nationwide Children’s, that's why the FAC started The Clubhouse, a special place for preschool and school-aged children to play and learn while their siblings are in the hospital. (2001)

Responsibilities

  • Provide a vital link between Nationwide Children’s Hospital and the community.
  • Provide input and feedback on delivery of services for children and their families.
  • Provide input regarding program development.
  • Assist in promoting good relationships between Nationwide Children’s Hospital and members of the community.
  • Promote understanding of the services and policies of Nationwide Children’s Hospital among parent groups and parents or guardians of patients.
  • Review issues and concerns referred to the Family Advisory Council and provide recommendations to the hospital.
  • Educate families in health care issues.
  • Educate staff in family care issues.
  • Advocate in the community for policies and programs to promote children’s health.
  • Assist in the planning of new facilities and services as requested by Nationwide Children’s Hospital administration.

Membership

Council members include family members who have had (or may potentially have) experiences with any of Nationwide Children's Hospital services or programs.  Members may be parents, grandparents, or guardians of a child who has (in most cases) used services of Nationwide Children's within recent years.  Members may also be teen (minimum age 16 years) and adults who have received services from Nationwide Children's in recent years.  Family members with varied backgrounds and health care experiences are involved.  The Council also includes hospital administrators as well as selected staff members.  Council members must have the ability to serve, which includes the ability to attend regular meetings (typically scheduled in January, March, May, September, and November), serve on committees, and participate in occasional special projects.  Family and staff members will normally be appointed for a two-year term.

Partners in Care, Partners in Hope

Family Advisory Council’s Award of Excellence in Patient and Family-Centered Care

The Family Advisory Council at Nationwide Children's Hospital is proud to award an annual recognition for excellence in patient and family-centered care. Learn more about this year's award winner.

Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000