Care Connection is a partnership between Nationwide Children’s Hospital and central Ohio schools that provides additional access to pediatric health care experts. Nationwide Children’s Hospital nurse practitioners and mental health professionals are onsite to help keep your child healthy.
In partnership with school nurses and your child’s pediatrician or family doctor, the health services offered provide quality physical and mental health care in a friendly, familiar school setting. Appointments are available during school hours and at some sites, before and after school.
If your child visits a Care Connection nurse practitioner, a summary of services provided and recommendations for follow up (if needed) will be sent home with your child and will also be sent to your child’s pediatrician or family doctor. If you do not have a pediatrician or family doctor, we will connect you to one.
How do I make an appointment?
For pediatric services, please call (614) 355-2590 or contact your school nurse. Appointments are preferred, but not necessary.
For mental health services, please contact the school counselor or school social worker, or call Nationwide Children’s Behavioral Health Intake Department at (614) 355-8080.
What services are offered through Care Connection?
The services provided are not meant to replace your pediatrician or family doctor. When your child has any medical need, your first call should always be to your children’s pediatrician or family doctor who knows your child best.
Services offered by Care Connection nurse practitioners include:
Drug, alcohol, tobacco, pregnancy, and sexually transmitted diseases education and testing
Services offered by Care Connection mental health professionals include:
School-wide prevention programs for students and teachers
Community-based counseling — Students facing emotional and behavioral difficulties are referred for in-school and in-home services. Students are assessed and may be referred to other Nationwide Children’s treatment programs as appropriate.
24/7 behavioral health crisis support – For clients enrolled in the program. For urgent needs, you should always first call your child’s pediatrician. If there is a risk of harm to self and others, call 9-1-1 or go to an Emergency Department.
Are services available at my child’s school?
Is my permission needed to treat my child?
Yes. The child’s parent/guardian must provide consent for their child to be seen by the nurse practitioner and/or the mental health professional.
Do I need to attend my child’s appointment?
Parents/guardians are welcome to come to an appointment, but it is not required. The Care Connection providers can see your child as long as you have provided consent.
How will I know what took place during my child’s appointment?
When your child sees the nurse practitioner, Care Connection staff will attempt to reach you by calling the number provided on the consent form. Additionally, a document called an After Visit Summary (AVS) will be sent home with your child. The AVS will describe the services provided and any recommended follow up, if needed. If we are unable to reach you by phone, a text message reminder will be sent to your cell phone (if provided) to remind you to look for the AVS sent home with your child.
The mental health clinicians encourage family involvement. The clinician will schedule family sessions and/or phone calls with parents/ guardians to provide updates on progress and to seek input on treatment decisions.
Can I get help paying for services?
No child will be denied care due to inability to pay for services. We accept most insurance plans, including Medicaid. For all other patients, Nationwide Children’s has financial assistance programs for those who qualify.
Care Connection staff are available to assist patients and families with the bill they receive by connecting families with financial support staff who are available to help families sign up for insurance (including Medicaid) or to find out if they qualify for financial assistance.
For more information, call the Care Connection staff at your child’s school, contact Financial Services at (614) 722-2070 or access Financial Services.
School Locations and Services