(From the May 2016 Issue of MedStat)
MyChart is Nationwide Children’s patient portal that families may join to access results and other patient information. Typically, this is utilized by patients and families who are followed by one or more specialists at Nationwide Children’s. There will be a significant change coming to the MyChart patient portal in late May that has some potential to impact your office work flow. The release delay that has been applied to non-sensitive laboratory tests is being eliminated, and radiology results are now going to be automatically released. Beginning May 30, all MyChart accounts will be able to view many lab and imaging results at the same time they are available to you. This change is in response to multiple factors. In addition to being a new directive of Health and Human Services to provide immediate online access for patients, doing so encourages patient/family engagement, and aligns with the protocols of other regional pediatric and adult hospitals. Ohio State is implementing a similar change to their results release system on May 15.
What does this mean for you?
Your patients and families that have a MyChart account may be aware of their lab results before you are. You might wish to notify all of your patients of this potential, and consider informing them that you will respond to results within your usual time frame. It is anticipated that this will increase parent/patient satisfaction, and potentially decrease the number of calls to the doctor’s office looking for test results.
Any questions about communication with the hospital can be directed to Bill Long, MD at William.Long@NationwideChildrens.org or Bruce Meyer, MD at Bruce.Meyer@NationwideChildrens.org or Rob Snyder, MD at Robert.Snyder@NationwideChildrens.org. They can also be reached at (614) 722-4550.