RISI Operations

Who We Are

RISI Operations is responsible for technology service and support needs at The Research Institute. We provide the following services:

  • General Technical Support
  • User Education
  • Desktop Maintenance and Support
  • Network and Infrastructure Maintenance and Support
  • Enterprise and Business Applications Maintenance and Support
  • Telecommunications Maintenance and Support
  • Mobile Device Support
  • Technology Procurement and Licensing Management

RISI Operations Includes:

  • Service Desk and Desktop Engineering

    • Support for all desktop, printing, mobile devices, software and general technology issues.
  •  Network and Infrastructure Services

    • Support for all network, data storage and general infrastructure issues.
  • Enterprise Systems

    • Support for all enterprise applications such eTrac, NAV, REX, eCores, etc.
  • Technology Procurement

    • Support for all hardware and software purchases.

The Research Service Desk is the single point of contact for information technology related questions, and is the primary source of support for problems with computers, software, network connectivity and telephones within The Research Institute.

About RISI Operations

Vision Statement

Making a difference with Technology.

Mission Statement

To lead the way in providing superior technology solutions to our researchers, staff, and shareholders by maintaining our commitment to research and technology.


  •  Achieve the highest level of customer satisfaction by delivering information technology products and services that meet the needs of the Research Institute community.
  • Provide leadership in planning for the effec­tive use of technology.
  • Provide a robust, reliable, and secure informa­tion technology infrastructure.
  • Promote and enable communication and collaboration among information technology professionals and information technology users within The Research Institute