MyChart Terms of Use

emergency medical matters

Please do not use myChildren's or MyChart to send messages that require urgent or emergency attention. For urgent medical matters, call 911 or your health care provider's office.


Nationwide Children’s Hospital is pleased to offer you Mychart information via a Web-based version of our computer charting system called myChart. We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions Statement outlines Nationwide Children’s Hospital’s practices and our sensitivity to your right to privacy. MyChart is not a complete copy of the patient’s medical record.  It is a subset of some information which the patient might find helpful.  Access to myChart is not a right, but a privilege.  Nationwide Children’s Hospital reserves the right to revoke access at any time for any reason.

Response to Electronic Communication

MyChart should never be used for urgent matters.  For all urgent matters, please contact your physician’s office by telephone, go to an emergency room, or dial 9-1-1.

Nationwide Children’s Hospital will make its best effort to provide a timely response to electronic inquiries.  In some cases, Hospital staff who need to respond to an electronic inquiry or other communication may not be immediately available, so a patient should allow at least two (2) business days for a response.

If your provider is out of the office or unavailable, messages sent via MyChart may be routed to other authorized caregivers within Nationwide Children’s Hospital in order to facilitate a timely response to your request.

Response to Electronic Communication

With respect to any electronic communication sent by the patient, Nationwide Children’s Hospital is only able to respond to such communications based on the information provided by the patient.  If there is insufficient information provided, Nationwide Children’s Hospital will be unable to provide accurate and reliable services.

MyChart I.D. and Password

When you initially enroll in MyChart, you will be provided with an access code.  The access code you receive will give you the opportunity to create a personal login name (“MyChart I.D.”) and a password.  Once this access code has been used, it will no longer be valid.  It is extremely important that you keep your login name and password completely confidential.  Anyone with access to your login name and password will be able to access your confidential medical information.  That person will also be able to read your messages and send new messages as if they were you.  It is your responsibility to prevent disclosure of your login and password and to change your password if you feel that your security has been compromised.  You may change your password at any time.  

You understand and agree that Nationwide Children’s Hospital takes no responsibility for and disclaims any and all liability for consequential damages arising from a breach of medical record confidentiality resulting from your sharing or losing your password.  If Nationwide Children’s Hospital discovers that you have inappropriately shared your password with another person or that you may have misused or abused your access privileges in any way, participation in MyChart will be terminated immediately.

Email Privacy

All communications between you and health care providers using MyChart occur over a secure connection.  You will, however, receive internet email messages notifying you that new information is available in your MyChart account.  These email messages will not contain any confidential medical information.  However, any person with access to your email account will be able to see this notification.  This can include you, your spouse, employer or anyone else that can access a patient’s email account.  Patients should take this into account when providing an email address.

Website Links

Nationwide Children’s Hospital may offer links to related medical websites not managed by Nationwide Children’s Hospital.  These website links are for informational purposes only.  Nationwide Children’s Hospital does not endorse and has not verified the accuracy of the information in/on these websites, and the patient should not rely on any of the information found on the websites for purposes of treatment or diagnosis.

Minor Eligibility

We encourage mature teenagers to take control of their medical care; therefore, a patient 13 or older may request a personal account. An individual must be age 18 or older to request a personal account.  Parents or guardians of minor children may request access to the minor child’s account by following the terms outlined in the “Proxy Access” section of this Terms and Conditions statement.  If the teen does not want the parent to have access to their myChart account, and the parent or legal guardian wants access to the account, Nationwide Children’s Hospital reserves the right to deny myChart access to either or both parties. 

Proxy Access

Proxy Access – Individuals may request proxy access to a minor’s myChart account during a clinic visit. Such access will only be granted to parties with parental rights or legal guardianship over the patient and only to the extent that the party requesting proxy access can demonstrate the legal right to that patient’s medical information. If the proxy’s legal relationship with the account holder changes, please notify your clinic Nationwide Children’s Hospital reserves the right to revoke proxy access at any time for any reason.

Security and Confidentiality

We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored in medical charts at Nationwide Children’s Hospital and any other medium.  Nationwide Children’s Hospital is committed to protect any confidentiality of your medical information.  We limit Nationwide Children’s Hospital employees’ access and ability to enter or view information based on their role in your care.  Firewalls, passwords, encryption and audit trails are further used to safeguard your information.  We shall identify the records released to note the time and date of access each time the patient accesses MyChart.  We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.  

Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000