Medical Professional Publications

New Early and Late Clinic Arrival Policy

Dear Patient/Family, 
We at the CF Center always try to make your visit to us the best experience possible. Through surveys, you have told us that you don’t mind long visits when that time is spent working with various members of our team. However, you definitely DO NOT like just sitting and waiting. There are many reasons why this might happen, and we are trying to work on the flow of clinic so we limit the time you are in the room waiting to be seen.
We understand that there are many reasons why patients may come early or late to their appointments. We have found that when patients come really early to their scheduled appointment, people who arrive on time to their appointment may end up waiting longer than they should. Coming late also causes other people to wait, even if they arrived on time. To address this, our clinic is starting the following early and late arrival policy:
  • Please plan on showing up no earlier than 15 minutes before your scheduled appointment time. We will no longer be able to register until the 15 minutes before your visit.
  • If you find yourself at the hospital earlier than expected, please do not come to the waiting room more than 15 minutes before your appointment.
  • If you come more than 20 minutes late for your appointment, we will make every effort to see you, though this may mean waiting until the end of the clinic day. We may ask that you reschedule your appointment if you are unable to wait.
As always, we understand that special circumstances may arise and we strive to meet all our patients’ needs. If you are told specifically to come early for various reasons (testing, etc), then certainly we will be expecting you. We hope that these arrival guidelines will make visits flow better for everyone. Please let us know if you have concerns so we can address them.
We wish you good health and look forward to seeing you at your next visit.
Your CF team

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Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000