Hospital Resources

Parents at Bedside

Parents are an important part of their baby’s “team.” You are welcome to be at your baby’s bedside 24 hours a days, 7 days a week. We would love for you to take part in daily rounds when the doctor and team review your baby’s condition and update the medical plan.

Ronald McDonald House

Families who live more than 35 miles away and have a child admitted to the hospital can stay here. Check-in is anytime but preferably before 9pm. This is on a first come, first serve basis. Contact a member of your care team if you would like to request a room. There is a short application that must be filled out. You must call to put your name on the list the day you plan to use the room. You may stay at Ronald McDonald as long as your child is admitted to the hospital.

Learn More About the Ronald McDonald House

Breast Pumps

Portable breast pumps are available on the units to encourage pumping at bedside. Lactation support is available to providing mothers throughout the admission. Talk to your medical team if you would like to meet with the lactation team. Ronald McDonald House has a Mother’s Room and portable pump for use by families staying there.

Pastoral Care

Hospital chaplains are available at all times to give spiritual and emotional support to families of all faiths and cultures. The NICU front desk or your bedside RN may contact a chaplain to help you.

Care Coordination

Each family in the NICU will be assigned a case manager who will meet you at the bedside or contact you on the phone. This person can help you and your family understand all the medical words and information. When it is almost time to take your baby home, your case manager will make sure you are comfortable taking care of your baby and help you with follow-up doctors appointments. Your case management team can also help you get any medical supplies, equipment or nursing help you may need for home.

Financial Assistance

There are many financial programs to help families of children with medical needs, like Healthy Start, the Bureau of Children with Medical Handicaps (BCMH), SSI/Disability, the Waiver Program and Hospital Financial Aid (HCAP). Please contact one of the unit social workers for help getting connected to these services. You may also contact Patient Accounts at 614-722-2050 during regular business hours to ask about programs.

Access Additional Financial Matters Resources

Insurance Case Manager

Your baby’s insurance company may also have a care coordinator (case manager). He or she may contact you while your baby is still in the NICU. Your NICU care coordinator and your insurance case manager often work together to coordinate services for when your baby goes home. Your insurance case manager can continue working with you once you are home regarding your baby’s medical needs.

Parent Advisors

These people are specially trained, former NICU parents who volunteer to meet with our current NICU families for support.

Social Work

Every family in the NICU is assigned a social worker to help with the social, emotional and financial issues of having a baby in the NICU. Your social worker will meet with you to discuss how they can be helpful for your specific needs or concerns. Your social worker can also give information or help find other resources that you may need so you can be ready to take your baby home.

Psychologist (Counseling)

Psychological support services are available for families in some of our NICUs. If you are interested, please let a social worker know and a referral will be made to the program. Your social worker can also help you find services in local area.

Care Conferences

This is a scheduled meeting of the family with the health care team. A care conference can be used to help the many specialists caring for your baby communicate better. It can also be a place to discuss changes in your baby’s condition, different or changing goals of care, or getting ready to go home. A member of your baby’s healthcare team may contact you about having a conference or you can ask your team about scheduling one.