Description: Conflict is present in any organization. When managed effectively, it can lead to improved outcomes. This is the fourth course offered in the Gateway to Employment four-part training series and provides participants with an understanding of why conflict exists, various conflict resolutions styles and techniques for guiding conflict conversations.
- Defining conflict
- Understanding your conflict style
- Discuss dos and don’ts of resolving conflict
- Building the tools for navigating conflict
- Application of tools
Participants are encouraged to attend the first three classes in this series, Gateway to Employment Orientation, Working Well With Others and Customer Service, before attending this class.