Gateway to Employment: Conflict Management

August 24, 2018 | 1:00 pm - 3:00 pm
HR Events at Nationwide Children's Hospital

Description: Conflict is present in any organization. When managed effectively, it can lead to improved outcomes. This is the fourth course offered in the Gateway to Employment four-part training series and provides participants with an understanding of why conflict exists, various conflict resolutions styles and techniques for guiding conflict conversations.

Objectives:

  • Defining conflict
  • Understanding your conflict style
  • Discuss dos and don’ts of resolving conflict
  • Building the tools for navigating conflict
  • Application of tools

Participants are encouraged to attend the first three classes in this four-part series, Gateway to Employment Orientation, Working Well With Others and Customer Service before attending this class.

Cost: Free