In Staff's Words :: Nationwide Children's Hospital

Best Outcomes in the Words of Our Staff

Cami's Story

Meet Cami, a premature baby who spent her first few months in our NICU. Callista Dammann, a Nationwide Children's Hospital employee, and her husband, share their daughter's story in this video.


By analyzing genomic information in deeply phenotyped patients, we believe we can change the way the world thinks about state-of-the-art clinical care for children, and achieve the best possible outcomes.
- Dr. John Barnard, President, The Research Institute at Nationwide Children’s Hospital

I believe we are all united for the same reason – to make sure our patients and families get the best care. No position is too small to make a difference. Everyone has an important role in delivering best outcomes for our patients. If I can help keep a break room clean so that the nurses can eat breakfast at a clean table before they start their shift, I’m happy to do that because it makes a difference in their day and helps them take care of our patients.
- Valerie Hall, Relief Housekeeper, Environmental Services

I call it the sweet spot. Where you can do the least amount of treatment, get the best outcome, it will cost less, and the kids will be happier.
- Dr. Sue Hammond, Chief, Pathology and Lab Medicine, and Medical Staff Vice President

We always push to do better and better, but I think we’ve earned our reputation as a national leader with our cleft lip and cleft palate program. Ultimately, our goal is to achieve the best outcomes and quality of life for our patients.
- Dr. Richard Kirschner, Chief, Plastic and Reconstructive Surgery

Our duty is to never be satisfied. Our duty is to keep getting better. We provide neonatal care as well as or better than anyone in the country, but we still have a ways to go. If we have great outcomes with 23 or 24 weekers this year, then next year we need to do great with 22 weekers. And 21 weekers the year after that. Until we’re saving every baby.
- Dr. Ed Shepherd, Section Chief, Neonatology

Here, people do what’s right. What’s right for the child, and that goes from stimulating the most innovative and exciting research to taking care of the little details that make hospitalization easier for the child.
- Dr. Carlo DiLorenzo, Division Chief, Pediatric Gastroenterology

Best outcome in the gift shop would be great customer service. Our mission is to be the happiest place in the hospital – away from the medical side of what we do here at NCH. We want to give our parents, families and staff a place to shop and if need be a place to just talk. Everything matters and every staff member is motivated by that statement – each interaction is an opportunity to make the gift shop the happiest place on campus.
- Cathy Ray, Manager, Gift Shop

We don’t want families to have to worry about the financial piece. What they need to worry about is the health of their child. If we can do something to make it better, we’ll do it. We’ll do anything and everything that it takes.
- Molly Wiegerig, Manager, Patient Accounts

While I’m not involved in direct patient care, I see patients come and go. I like to say I put a smile on the face of the hospital. Patients tell me it makes them feel better.
- Bobby Heise, Groundskeeper

Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000