Ambulatory Surgery Survey :: Quality Measures :: Nationwide Childern's Hospital

Ambulatory Satisfaction Scores

Nationwide Children's Hospital collects patient satisfaction information about our ambulatory surgery services. Surveys are randomly distributed to one of every four families that experience ambulatory surgery care.

The survey asks patients and their families to rate the care they received on the scale below:

  • 5 = Very Good
  • 4 = Good
  • 3 = Fair
  • 2 = Poor
  • 1 = Very Poor

Our goal is to achieve a perfect score of 5 on all surveys. While we have not yet achieved this very high goal for ourselves, we promise to work continuously to improve our performance so that ALL of our patients and their families will feel we deserve a score of 5.

Ambulatory Surgery Patient Satisfaction Survey Responses

Survey Questions - On a scale of 1 (very poor) to 5 (very good), how would you rate the ambulatory surgery care received in the following areas?


January - March
2013

 
April - June
2013
July - September
2013
October - December 2013

Registration

NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0

If you spoke with the Surgery Unit staff by phone, helpfulness of the person you spoke with

4.6 4.6 4.6 4.7

Ease of getting an appointment for your child's surgery when you wanted

4.5 4.2 4.4 4.5

Information you received prior to your child's surgery (i.e. time of surgery, how to prepare)

4.7 4.4 4.5 4.5

Helpfulness of the person at the registration desk

4.6 4.6 4.6 4.6

Nursing

NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0

Friendliness/courtesy of the nurses

4.8 4.8 4.8 4.8

Information nurses gave you on the day of your child's procedure

4.7 4.6 4.7 4.7

Information nurses gave you after your child's surgery or procedure

4.6 4.4 4.6 4.6

Instructions nurses gave about caring for your child at home

4.6 4.4 4.5 4.7
Nurses' courtesy towards your family 4.8 4.7 4.8 4.7

Skill of the nurse starting the IV

4.8 4.6 4.5 4.6

Nurses' concern for your child's comfort after the procedure

4.7 4.5 4.7 4.6

Your confidence in the skill of the nurses

4.7 4.5 4.7 4.6

Physician

NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0

Friendliness /courtesy of the physician

4.8 4.6 4.8 4.9

Explanation the physician gave you about what the surgery or procedure would be like

4.7 4.6 4.7 4.8

Information the physician provided about what was done during your child's surgery or procedure

4.7 4.7 4.7 4.8

Your physician(s) treated you with respect and dignity

4.8 4.7 4.9 4.8

Your confidence in the skill of the physicians

4.9 4.7 4.8 4.9

Facility

NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0

Comfort of the registration waiting area

4.5 4.4 4.5 4.3

Comfort of your child's room in the Surgery Unit

4.5 4.4 4.5 4.5

Comfort of the waiting area for your family

4.5 4.5 4.5 4.6

Attractiveness of the Surgery Unit

4.6 4.4 4.6 4.5

Cleanliness of the Surgery Unit

4.8 4.6 4.8 4.7

Personal Issues

NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0

Information provided about delays (if your child experienced any delays)

4.2 4.4 4.0 4.1

Waiting time before your child's surgery or procedure began

4.0 4.1 4.2 4.1

Our concern for your child's privacy

4.7 4.5 4.7 4.7

Degree to which your child's pain was controlled

4.6 4.5 4.6 4.8

Response to concerns/complaints made during your child's visit

4.6 4.4 4.6 4.7

Anesthesia/Anesthesiologist

NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0

Courtesy and friendliness of the Anesthesiologist

4.8 4.5 4.8 4.9

Overall Assessment

NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0 NCH Goal = 5.0

Overall rating of care received during your child's visit

4.8 4.6 4.8 4.8

Degree to which staff worked together to care for your child

4.7 4.7 4.7 4.8

Likelihood of your recommending Nationwide Children's Surgery to others

4.8

4.7 4.8 4.8
Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000