(From the November/December issue of Inside Nationwide Children's)
Environmental Services Employee Valerie Hall goes above and beyond her duties to make each family she encounters feel welcome.
The Pritchard family wrote the letter below to praise and thank Valerie Hall, an Environmental Services employee in the Neonatal Intensive Care Unit, for her caring attitude and genuine concern for the family. We’re proud to recognize Valerie for providing Best Outcomes each and every day.
My family wanted to share with you what we feel was above and beyond care by Ms. Valerie Hall upon our arrival to Nationwide Children's due to the hospitalization of our newly born granddaughter in the NICU. Ms. Hall came into our room to clean but she also went out of her way to ensure that we had everything we needed. Although these duties may just be part of her job, she performed them with a personal touch. Her concern was for the comfort of my family, her sincerity was genuine and we felt that she truly cared.
People like this are not something you see every day. Ms. Hall is unique as she truly has a desire to help and I'm sure she saw our concern for the baby as she stopped by on several occasions just to make sure we didn't need anything. She is truly a reflection of your organization and displays the values and commitment of your organization.
Again, I can't express enough our appreciation for Ms. Hall. When you are in a situation such as ours it is very comforting to know that there are still people who truly care and think of others and how they can help while working a job to take care of their own families.
Our sincerest thanks,
Rob Pritchard & Family