(From the Winter 2013 issue of Everything Matters: In Patient Care)
Linda Stoverock, RN, MSN, NEA-BC
Senior Vice President, Patient Care Services, Chief Nursing Officer
2012 has certainly been a year of change and significant improvements to care for children, for adults with congenital disease and for their families. These changes were possible because of each and every patient care services staff member living the values of Nationwide Children’s One Team approach and joining together in interdisciplinary teams for the development of innovative ideas, application of new processes and technology and taking accountability for everyone’s role in safety.
The list of accomplishments is impressive. For example, the turnover rate at Nationwide Children’s remains very low as does the vacancy rate. Patient Care Services turnover for all positions is seven percent. With the addition of more PICU beds and new units, staff helped recruit and train approximately 250 new staff. Nationwide Children’s Pharmacy expanded their services to better serve recently discharged patients and the Emergency Department and the Pharmacy have also added their pediatric expertise to off-site nurseries. In 2012, Nationwide Children’s changed the minimum requirement for a new nurse to a BSN, or achieving a BSN within five years of hire. More nurses than ever have enrolled in RN to BSN programs as well as MSN and DNP programs. Having highly educated nurses helps the hospital locally to be more equipped to engage as team members with interdisciplinary professions and globally to be prepared to mentor the next generation of nurses.
Families at Nationwide Children’s are amazed with the experience they have in the new patient tower. This is the result of nurses’ and other health care team members’ dedication to improving how care is delivered, and working collaboratively with the different hospital departments to bring about effective change. Although the new facility certainly creates a “wow” factor in the patient experience, families really notice that the teamwork is efficient and staff is responsive to their worries and stress when their child is ill. Family-centered Care remains at the center of the hospital’s focus for improved outcomes and coordination of care.
Additionally, 2012 marks Nationwide Children’s third year on the quest toward zero preventable harm. Each of the hospital’s staff has contributed to the achievement of reduction in all types of preventable harm whether hospital infections, falls, medication errors or pressure injuries. Nationwide Children’s PICU was recognized by their national peers for reducing mortality to the lowest of the children’s hospitals, but yet, having the sickest of patients.
2013 marks the hospital’s year to re-designate as a Magnet Hospital. There are many stories with great outcomes to share with the American Nurses Credentialing Center (ANCC) to show how Nationwide Children’s nurses and other health care team members work as One Team to achieve great outcomes!