Inpatient Satisfaction Scores

Nationwide Children's Hospital collects patient satisfaction information about our inpatient services. Surveys are randomly distributed to one of every four families that experience inpatient care.

The survey asks patients and their families to rate the care they received on the scale below:

5 = Very Good
4 = Good
3 = Fair
2 = Poor
1 = Very Poor

Our goal is to achieve a perfect score of 5 on all surveys. While we have not yet achieved this very high goal for ourselves, we promise to work continuously to improve our performance so that ALL of our patients and their families will feel we deserve a score of 5.

Listen to Linda Stoverock, CNO Discuss Inpatient Pediatric Survery

Inpatient Pediatric Satisfaction Survey Responses
Survey Questions - On a scale of 1 (very poor) to 5 (very good), how would you rate the inpatient care received in the following areas?	April - June 2012	July - September 2012	October- December 2012	January - March 2013
Admission	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Speed of admission process	4.0	4.1	4.0	4.0
Courtesy of the person who admitted your child	4.4	4.5	4.5	4.5
Your Child’s Room	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Appearance of room	4.4	4.6	4.6	4.6
Room cleanliness	4.4	4.5	4.6	4.5
How well things worked (e.g. TV, call button, lights, bed, etc.)	4.4	4.5	4.5	4.4
Courtesy of person who cleaned the room	4.5	4.5	4.6	4.5
Meals	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
If your child was placed on a special diet, how well was it explained to you and your child?	4.4	4.3	4.3	4.3
Temperature of the food (e.g. cold foods cold/hot foods hot)	4.2	4.2	4.1	4.2
Quality of the food	4.0	4.1	4.0	4.0
Availability of the food your child likes to eat	4.3	4.4	4.3	4.2
Nursing Care	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Friendliness/courtesy of the nurses	4.7	4.6	4.7	4.6
Promptness in responding to the call button	4.5	4.5	4.5	4.5
Nurses's attitude to requests	4.6	4.5	4.6	4.6
Amount of attention paid to you and your child's special or personal needs	4.6	4.5	4.5	4.5
Degree to which nurses kept you informed using language you could understand	4.6	4.5	4.6	4.6
Skill of the nurses	4.6	4.6	4.6	4.6
Tests and Treatments	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Skill of person who took your child's blood	4.3	4.3	4.3	4.3
Skill of person who started IV's	4.3	4..3	4.3	4.2
Concern for your child's comfort during tests or treatments	4.6	4.4	4.5	4.4
Degree to which tests and treatments were explained using language you could understand	4.4	4.5	4.6	4.5
Family and Visitors	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Helpfulness of the people at the information desk	4.3	4.4	4.5	4.4
Accomodations and comfort for visitors	4.2	4.3	4.4	4.2
Staff attitude towards family and visitors	4.3	4.5	4.5	4.4
Comfort of overnight facilities for parents	3.9	4.2	4.1	4.0
Information provided about available facilities for close family members	4.0	4.1	4.2	4.1
Your Child’s Physician	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Time the physician spent with your child	4.1	4.1	4.2	4.2
Degree to which the physician kept you informed using language you could understand	4.3	4.3	4.4	4.4
Physician's concern for you and your child's questions and worries	4.4	4.4	4.4	4.4
Your physician treated your child with respect	4.6	4.5	4.6	4.5
How friendly and caring the physician was toward your child	4.5	4.5	4.5	4.5
Trust you had in your child's physician	4.4	4.5	4.4	4.4
Discharge	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Degree to which you felt ready to have your child discharged	4.5	4.4	4.5	4.5
Speed of discharge process afer you were told your child could go home	4.1	4.1	4.0	4.2
Instructions give about how to care for your child at home	4.4	4.5	4.5	4.5
Personal Issues	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Staff concern for your child's and your family's privacy	4.5	4.5	4.5	4.5
Staff sensitivity to the inconvenience that a child's health problems and hospitalization can cause	4.4	4.3	4.4	4.4
Degree to which the hospital staff addressed your emotional needs	4.3	4.3	4.3	4.3
Response to concerns/complaints made during your child's stay	4.3	4.3	4.3	4.3
Staff efforts to include you in decisions about your child's treatment	4.4	4.4	4.3	4.4
Degree to which staff respected your knowledge of your own child	4.4	4.0	4.4	4.4
Staff concern not to frighten your child	4.5	4.4	4.5	4.5
How well was your child's pain controlled	4.4	4.4	4.4	4.4
Staff concern to make your child's staff as restful as possible	4.3	4.3	4.3	4.4
Overall Assessment	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0	NCH Goal = 5.0
Overall cheerfulness of the hospital	4.4	4.5	4.6	4.6
How well staff worked together to care for your child	4.5	4.5	4.5	4.6
Overall rating of care provided at the hospital	4.5	4.6	4.6	4.6
Liklihood of your recommending this hospital to others	4.6	4.6	4.6	4.6

Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000