Our approach to family-centered care ensures that family members are considered part of the health care team. Your input is valued, as we recognize your child is a member of a unique family with varied values, needs, environments, culture, resources and strength.
Nationwide Children's became entirely smoke-free October 1, 2007. Please refer to the Smoking Policy below for more details.
With our patient’s in mind, please follow these visiting guidelines:
• Parents and visitors must wear an ID badge at all times.
• Parents can be with their child as much as they are able - 24 hours a day.
• Badges are available at the Welcome Desk in the main lobby (See hospital map).
• When admitted, parents/guardians will be asked to create a Guest Code.
• All visitors must have the Guest Code to enter to your child’s unit.
• Visiting hours are from 8 a.m. to 8 p.m. If you have a special visit request, please talk with your child’s nurse.
• Please limit the number of visitors to your child’s room and please keep visits short.
All patients, their families and visitors will be treated with respect regardless of race, ethnicity, religion, education, illness, socioeconomic status, culture, language, disability, income, gender, sexual orientation and gender identity or expression.
Patient safety is always our top concern. Friends and family who have been around any contagious disease, like a cold or chicken pox should not visit. We know it is important for your child to see friends, siblings, and other family members but to stop the spread of illness like the flu, visiting hours may be limited to parents/guardians. Visitors under the age of 12 are usually not allowed to visit, but talk with your child’s nurse for more information.
A Note to Our Patients Over 18 years of Age. When you are admitted, you will create a Guest Code if you are able. Anyone visiting you will need your Guest Code to enter your unit. You have the right to choose a support person to be with you for emotional support during your stay in the hospital. A support person can be a spouse, domestic partner (including a same-sex domestic partner), another family member or a friend. You have the right to take away consent from your support person at any time. We will welcome your support person unless they are considered harmful to you or others.
Parents or legal guardians may call at any time to talk to a nurse about their child’s care or condition. Friends and family may call the hospital operator at (614) 722-2000 or the Information Desk at (614) 722-2001 to leave a message for a patient or family between the hours of 8:30 a.m. and 8:30 p.m. Messages will be delivered to patient rooms. Children’s Hospital cannot provide information about the patient’s condition to anyone other than parents and legal guardians.
For the protection of our patients, callers from outside the hospital who wish to speak in detail about a patient’s condition will be required to provide the patient’s Care Code.
Learn more about our Guest Code and Care Code policies.
Cards, letters, flowers and other gifts are welcomed. There are limits on some units however so please check with the patient or their parents on any restrictions. Latex (rubber) balloons are not allowed in the hospital, as they are unsafe for children. Mylar balloons are acceptable.
Mail to patients should be addressed as follows:
Child’s Full Name
Nationwide Children’s Hospital
700 Children’s Drive
Columbus, Ohio 43205
Also available is our online greeting card service. This service makes it easy for family and friends to brighten up their loved one's room, not to mention his or her spirits, with a free personalized greeting card. Just follow a few simple steps to customize a card. Once submitted, it will be e-mailed directly to Children’s print shop. Once each morning, a hospital volunteer will hand deliver the card to the patient's room. It's simple and fun, and most importantly, loved ones can express just how much they care. Cards will be printed once a day, Monday through Friday, at 9 a.m. Card delivery cannot be guaranteed without the patient's full name. If the patient has been discharged, please provide a forwarding address and the card will be mailed to the recipient.
Children’s also has an online gift shop. Gifts are conveniently categorized by age, with special items that can be ordered for hospitalized patients – including balloons and flowers that will be delivered the same day (if ordered by 2 p.m., Monday through Friday). Children’s logo wear items also are available. Customers can even request items be shipped to any destination.
Nationwide Children's Hospital also provides a variety of gift card options for patients, families and visitors to the hospital. The three options of gift cards include family gift cards, kaleidoscope cuisine cards, and $5.00 gift cards.
To contribute for a family, call Cathy Ray, Gift Shop Manager at (614) 722-9247 or Kristin Hanes, Nutrition Services Manager at (614) 722-1504, Monday through Friday, 8 a.m. – 4:30 p.m.
Simply provide the patient’s name and your credit card number along with the amount you wish to contribute. All credit card information will be kept secure and a receipt is available upon request.
Children’s has two ATM machines maintained by Huntington National Bank. One is located in the Outpatient Care Center, next to Q’s Café. The second is just off the Main Lobby next to the Gift Shop. (See the hospital maps to find each of these areas.)
Huntington customers are not charged a fee for cash withdrawals. Non-Huntington customers will be charged a $1.50 fee for each cash withdrawal. Stamp dispensing machines also are available next to the ATM machines. A change machine can be found in the Outpatient Care Center lobby. The machine will break $10 and $20 bills to $5 bills.
Located on the lower level of the Hospital, the Cafeteria offers patients, families, visitors and staff a wide variety of food offerings at all hours of the day. Each day a special Chef's Cuisine entree, salads, sandwiches, pizza and other grab and go items are offered. Seating is provided in the spacious dining room as well as the outdoor courtyard, weather permitting.
1:30 a.m. – 4:30 a.m.
6 a.m. – 10 a.m.
11 a.m. – 2 p.m.
4 p.m. – 8:30 p.m. (Monday – Friday)
4 p.m. – 7:30 p.m. (Saturday – Sunday & Holidays)
Complete vending areas are located in the cafeteria dining room, Emergency Department and behind Clementine’s Café. These areas are open 24 hours a day.
The hospital also has a food court located in the lower level of the Education building (see the hospital map for locations of all food service areas). The food court offers several varieties of salads, wraps, hot sandwiches and beverages daily. There is also a Subway located in this area.
Food Court is open:
Breakfast: 6:30 a.m. – 10:00 a.m.
Lunch: 11:00 a.m. – 3:00 p.m.
Closed Weekends & Holidays
Subway is open:
24 hours a day, 7 days a week
Mark Pi's Koko is open:
Monday - Friday: 10:30 a.m. - 10:00 p.m.
Saturday: 11:00 a.m. - 9:00 p.m.
Please visit our espresso bar, Clementine’s Cafe, from 7 a.m. to 5 p.m. Monday through Friday. It is located on the first floor of the Outpatient Care Center near one of the ATM machines. Clementine's also has sandwiches, salads, wraps and pizza.
Magic Bean Cafe
Located on the Blue and Green Path next to the Gift Shop, the Magic Bean Cafe is an espresso bar that also offers grab and go items and soft serve frozen yogurt treats.
When will the hospital stop selling sugared drinks?
Who will be affected by this policy?
Why is the hospital making these changes?
What areas are affected?
Are high calorie coffee drinks still offered at Q’s Café and can I still get sugar for my coffee?
What types of beverages are available under this new policy?
What if I still want a regular soda or other sugar sweetened drink?
What if a patient needs regular soda for a medical reason?
There is a visitor parking garage and parking lots around the hospital for your use.
Always make sure your vehicle is locked. Do not leave cash or valuable items in view in your vehicle. These items should be locked in the trunk, removed from the vehicle or hidden. At night, select the most well lit and most visible parking spaces.
Security officers will take you to your vehicle if you wish. Go to any of the main doors and call (614) 722-2128. A security officer will meet you at the door. Security is also happy to escort you from the parking lots into the hospital. If you have a cell phone, call (614) 722-2128. If not, drive to the Emergency Department area and ask Security to meet you in one of the parking lots.
To promote good health and maintain a healthy environment, Children’s is smoke-free. All Children’s Hospital employees and visitors are prohibited from smoking during their work shift or visit to the hospital to protect the health of our patients. Designated areas will no longer be available for use and families and visitors will be asked not to smoke in their vehicles while on Children's campus. Smoking cessation products are also available in the Gift Shop for purchase.
Children are placed in isolation for two reasons: Their resistance to infection is low and they need extra protection; or they have a contagious illness and other people must be protected. An isolation sign should not be cause for alarm. It is simply a measure taken to protect your child and others against the spread of infection. If your child is placed in isolation, please check with the nurse in charge of your child’s care for instructions.
Upon arrival to the hospital, visitors will check in at the information desk. In order to visit a patient, visitors will need to share the Guest Code and obtain a visitor badge at the desk. Learn more about our Guest Code and Care Code policies.