When your child is ready to leave the hospital, you will have enough time to plan for your child’s return home. When you pick up your child, talk with your child’s nurse. The nurse may have special instructions from your doctor about at-home care, medications and special diets. If your child needs special equipment or continued services at home, please ask the nurse or doctor to contact a member of the Clinical Services and Care Coordination Department.
Nationwide Children’s Hospital wants you to remember to bring your child’s car seat for the trip home from the hospital. Ohio law states a child must ride in a car seat until s/he is at least 4 years of age, as well as 40 pounds. Nationwide Children’s Hospital recommends children older than 4 years of age and larger than 40 pounds use a booster seat until they fit into an adult safety belt, which usually is around 8 years of age or 4 feet 9 inches tall.
Working with your insurance company
We work with most health insurance companies, and we will gladly bill your insurance company for you. We also can assist you with BCMH (Bureau for Children with Medical Handicaps), Medicaid and financial assistance applications. We accept debit cards, as well as Visa, MasterCard and Discover Card.
Many insurance companies ask that you tell them when your child is brought to the hospital. If you do not tell them, they may not pay your bill. That leaves you responsible for the entire bill. Each insurance plan is a little different from the next. Please check with your insurance company on their needs as soon as possible! We should verify your insurance benefits when your child is admitted. We also may estimate the amount of the bill you may owe. We do this so that when the bill arrives in the mail, it won’t be a surprise.
We ask that you make a payment plan as soon as you can. Simply come to the Patient Access Department between 8 a.m. and 4:30 p.m., or call (614) 722-2055 between 7 a.m. and 5 p.m. The Patient Access Department is located in the Main Lobby of the hospital just past the Information Desk.
If you don’t have insurance
If your child needs health insurance, but you can’t afford it, HealthyStart Plus has a plan. HealthyStart Plus is Franklin County’s no-cost health insurance plan for children under the age of 19. That’s right. There’s no cost to you. Even if you work, your family may qualify. This plan includes:
Coverage is for infants, toddlers, children and teens under 19 years of age. And the best part is that you can choose your doctors. That means your Close-To-Home Physician Care Center doctor or Primary Care Center doctor at Nationwide Children’s Hospital is included!
If you have questions, simply come to the Patient Access Department between 8 a.m. and 4:30 p.m., or call (614) 722-2055 between 7 a.m. and 5 p.m. The Patient Access Department is located in the Main Lobby of the hospital just past the Information Desk.
The Hospital Pharmacy is located on the Blue Path near the Hospital Welcome Desk and offers recently discharged patients and ED visitors the convenience of filling their prescriptions before they leave the hospital. The Hospital Pharmacy accepts a variety of insurance plans. Check with the staff for details.
Hours: Monday through Friday 9 a.m. to midnight; Saturday and Sunday 10 a.m. to 6 p.m.
*The Hospital Pharmacy is closed Thanksgiving and Christmas.
The Outpatient Pharmacy is located on the Blue Path near the Outpatient Care Welcome Desk and offers clinic and urgent care patients the convenience of filling their prescriptions before they leave the main campus. The Outpatient Pharmacy accepts a variety of insurance plans. Check with the staff for details.
Hours: Monday through Friday from 8:30 a.m. to 11 p.m.
*The Outpatient Pharmacy is closed Thanksgiving and Christmas
Please label anything you bring for your child. We urge you not to bring large amounts of cash or valuable items. Lockers are available in the Neonatal Intensive Care Unit and the Pediatric Intensive Care Unit waiting area and in some patient rooms for family use. Nationwide Children’s Hospital cannot be responsible for lost or stolen items, but you may call Safety and Security at (614) 722-2128 to help you with lost or found items.
If your child needs follow-up tests or therapy after leaving, we have several locations available. Nationwide Children’s Hospital offers services at its main campus or one of several convenient Close To HomeSM Centers.
Nationwide Children's Hospital Homecare is the only homecare provider in the area operated by the pediatric experts at Nationwide Children's Hospital. Staff works closely with the family and physician to provide a cost-effective alternative to prolonged hospitalization. We provide a variety of health care services in the home.
Learn more about the services we offer. You may also contact us at (614) 355-1100 or 1-800-466-2727.
We would like your opinion about how well we were able to serve you and your child at Nationwide Children’s Hospital. You help keep our standards high by letting us know your opinion. About one week after leaving, you may receive a survey in the mail. This will give you a chance to tell us about your child’s stay. Nationwide Children's Hospital management will use your comments to improve the quality of services at Nationwide Children’s Hospital. Please direct any questions to Patient Relations by calling (614) 722-6593. We appreciate your help.