Find A Doc - Welcome Center Services - Nationwide Children's Hospital

Welcome Center Services

Nationwide Children’s Hospital
700 Children's Drive
Columbus, OH 43205
Phone: 1-800-792-8401 x-59866

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Brief Description of Welcome Center Services:

The Welcome Center Services program is one of the only patient programs of its kind where the Sleep Well, Get Well program is made available to our patients traveling from outside of central Ohio.

Through Sleep Well, Get Well, local hotels, in support of our mission, offer families traveling from outside of the central Ohio area, a free hotel stay the night before any inpatient or outpatient procedure. We understand that in order to prepare for a hospital visit, a good night’s rest the night before, for both the
patient and family, is essential.

Welcome Center Services supports many of the unique needs of patients and families arriving from out-of-town, including:

Housing and Transportation
In addition to our Sleep Well, Get Well program, Columbus has a variety of transportation and housing options. Our local partners extend many special discounts to our patients and families.

Welcome Center Services has partnered with the Ronald McDonald House to offer additional accommodations prior to arrival. This resource has a limited availability; it is on a first come first serve basis. There are three rooms available for advance placement.

Financial Information and Resources
We have extensive experience in supporting families, specifically with working through questions related to coverage for health care services available throughcommercial and public insurance, as well as other sources of national and international funding.

Services Available:
  • Foreign and American Sign Language Interpreters

  • Greeter Program

  • Nationwide Children’s Clubhouse

  • Nationwide Children’s Hospital Library

  • Inpatient Schooling for school-age children

  • Blue Jackets Family Resource Center

Outreach & Support Services:

Office Hours
Monday-Friday: 8 a.m. to 5 p.m.

Referral Process:

A patient can call the Welcome Center Services family liaison at 1(800) 792-8401, extension 59866, Monday through Friday. Staff can determine whether the family qualifies for the Marriott Program or help assist them with other services. Welcome Center Services would prefer to receive referrals prior to a family's arrival. Same day hotel requests are very limited, however we can still offer other alternatives.

Request Welcome Center Services online by using the online form »

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